CUSTOMER SUPPORT AUTOMATION
Integrate, automate, optimize
Free up capacity
Customer needs are automatically analyzed and an employee is informed as soon as a reason has been identified. Safe the valuable capacities of your employees for the important moments.
Integrate self-service processes in chat bots and control how your customers interact with data. Allow important data to be automatically queried in intuitive conversations and make complex processes straightforward.
Does your company have extensive communication guidelines or do you want to plan individual sections of a conversation in a planned manner? Determine how an AI should react to inputs and optimize the course of the conversation.
Always have your customers’ wishes and concerns in view and accelerate your response times. Automatically identify topics in conversation that your customers are currently dealing with. Create meaningful evaluations for your marketing and communication teams.
Combination adds value
Combine and scale
Enrich automated conversation processes with customer-specific offers, vouchers or freebies and increase user engagement motivation.
Forms Creation Hub
Integrate customer satisfaction surveys or process flow feedback requests into your chat bot and receive feedback from your customers via simulated, intuitive conversations.
Energy Service Hub
Make your chat bot assistant even smarter and open up the world of self-service functions for your customers which they otherwise only know from self-service portals.
Make your acquisition even easier with a chat bot integration. Guide prospective customers intuitively through a simulated conversation and inquire all the necessary information for your contract conclusion processes.
CHAT SERVICE Hub
Your employee will be informed via the Chat Service Hub and can intervene in conversations with one click. Your customer is helped quickly and the expertise and time of your employees is only used when it is needed.
You can also access extensive evaluations of anonymized contact histories and determine any optimization or training needs for your customer service.