Chat Service Hub
With the Chat Service Hub you optimize your customer service and take the next step without using valuable employee capacities. Understand your customers even better by using automated contact content evaluations to expand your services.
CUSTOMER SUPPORT AUTOMATION
Integrate, automate, optimize
Free up capacity
Customer needs are automatically analyzed and an employee is informed as soon as a reason has been identified. Safe the valuable capacities of your employees for the important moments.
Process integration
Integrate self-service processes in chat bots and control how your customers interact with data. Allow important data to be automatically queried in intuitive conversations and make complex processes straightforward.
Dialogue maintenance
Does your company have extensive communication guidelines or do you want to plan individual sections of a conversation in a planned manner? Determine how an AI should react to inputs and optimize the course of the conversation.
Reporting
Always have your customers’ wishes and concerns in view and accelerate your response times. Automatically identify topics in conversation that your customers are currently dealing with. Create meaningful evaluations for your marketing and communication teams.
Features
Always available, incomparable
Communication with customers can be a time-consuming process characterized by recurring requests. It is therefore worthwhile to process frequent inquiries via automated helpers – one of these helpers is sparqy – a chat bot from sparqs solutions that interacts independently with customers, animates conversations with small talk or small games and provides self-service functions for the energy industry.
Chat bots are becoming increasingly important with increased communication volume in order to relieve employees and spare capacity for urgent or more complex inquiries. However, especially with intricate, more complex processes and inquiries, it can become necessary for a real human to intervene in automated conversations to quickly and efficiently support customers. With the Chat Service Hub, such cases can be automatically identified and employees can easily intervene in a chat bot conversation as soon as the need for it has been identified.
For example, sparqy recognizes whether a conversation partner is in a bad mood and keeps count of misunderstandings within conversations. In these cases, he independently suggests inviting an employee into the conversation, so that the best possible support can be assured.
Combination adds value
Combine and scale
Affiliate Hub
Enrich automated conversation processes with customer-specific offers, vouchers or freebies and increase user engagement motivation.
Forms Creation Hub
Integrate customer satisfaction surveys or process flow feedback requests into your chat bot and receive feedback from your customers via simulated, intuitive conversations.
Energy Service Hub
Make your chat bot assistant even smarter and open up the world of self-service functions for your customers which they otherwise only know from self-service portals.
Acquisition Hub
Make your acquisition even easier with a chat bot integration. Guide prospective customers intuitively through a simulated conversation and inquire all the necessary information for your contract conclusion processes.
CHAT SERVICE Hub
Real solutions
Your employee will be informed via the Chat Service Hub and can intervene in conversations with one click. Your customer is helped quickly and the expertise and time of your employees is only used when it is needed.
You can also access extensive evaluations of anonymized contact histories and determine any optimization or training needs for your customer service.
CHAT SERVICE Hub
Real solutions
Your employee will be informed via the Chat Service Hub and can intervene in conversations with one click. Your customer is helped quickly and the expertise and time of your employees is only used when it is needed.
You can also access extensive evaluations of anonymized contact histories and determine any optimization or training needs for your customer service.